🌱 Sprout Pals

Delete your family's data

Delete in the app (fastest)

1. Open Sprout Pals and tap Parents, then enter your parent PIN.
2. To remove one child: on their card, tap Remove (name)'s profile and confirm.
3. To remove everything: under Family account, tap Delete Sprout Pals data from my account and confirm.

Your family's Sprout Pals data is deleted from our servers immediately: child profiles, progress, seeds and garden, reward goals, chat messages, safety events and usage records. Your sign-in itself is kept, because it's your Bao Bao Gaming Studios account and may be used by our other apps. To delete the account too, use the email request below.

Delete by email

1. Email support@baobaogaming.com with the subject "Sprout Pals data deletion" (or "account deletion" to delete the whole account).
2. Send it from the email address you sign in with, so we know it's you.
3. We'll confirm and complete it within 30 days.

Your parent sign-in is a Bao Bao Gaming Studios account, shared with our other apps and games. Deleting the whole account deletes your data in every one of them, not just Sprout Pals.

What may be kept

Records of payments may be kept where tax or accounting law requires it; they aren't linked to your children. Short-lived server security logs expire on their own. The copy of your family stored on your own device stays until you delete the app or clear its data (or use Forgot PIN? → Delete everything in the app).

Deletion can't be undone. You can also cancel a subscription separately in your App Store or Google Play settings.

Charles Chang, operating as Bao Bao Gaming Studios, 6-2160 Highway 7, Suite 818, Vaughan, Ontario L4K 1W6, Canada · (647) 366-8241 · Privacy policy · Terms of service