🌱 Sprout Pals
Terms of Service
Last updated: November 12, 2026
These terms are the agreement between you, the parent or legal guardian, and Charles Chang, operating as Bao Bao Gaming Studios (6-2160 Highway 7, Suite 818, Vaughan, Ontario L4K 1W6, Canada), for using Sprout Pals, a learning app with a tutor buddy ("the app"), with your children. Setting up the app means you accept them on your family's behalf. If you don't, please don't use it.
The short version
- Sprout Pals is for children aged 7 to 17, set up and supervised by a parent or guardian. Only the parent has an account. It's offered in Canada (except Quebec, for now) and the United States.
- The buddy is a cartoon character that says lines written in advance. They're checked, but can still contain mistakes, and the buddy isn't a teacher, counsellor, doctor or emergency service.
- No ads. Family is a subscription with a 7-day free trial; we show the price and the charge date before you start, and you can cancel any time.
- Seeds and garden items are just for fun inside the app. They can't be bought with money and have no cash value.
- You can delete a child or your whole family's data whenever you like.
Who can use it
A parent or legal guardian (18 or older) sets up the app, creates the parent PIN, agrees to these terms and the privacy policy, and adds children's profiles. Children use the app through those profiles and never sign in themselves. You're responsible for the children you add and for supervising their use in a way that suits them.
Your licence
We give you a personal, non-exclusive, non-transferable licence to use the app on devices you control, for your family's own use. You may not sell, rent or copy it, extract its code, art or lesson content, or run modified copies.
Your account
Your sign-in (Google, Apple or an email link) is a Bao Bao Gaming Studios account, shared with our other apps and games. Keep your sign-in and parent PIN to yourself. One account per family. See the deletion page for removing a child, your family's data or the whole account. Deleting the whole account removes your data in every one of our apps that uses it, and can't be undone.
The tutor buddy
- There's no chat: the buddy says lines written in advance, and children answer by tapping or typing set answers. The buddy's natural cloud voice is for teens (13-17) on Sprout Pals Family with cloud sync on; younger children's devices make the voice themselves.
- Nobody monitors the app, and the buddy can't contact anyone. Sprout Pals is not a way to get emergency help: in an emergency, call your local emergency number.
- Lessons and explanations can contain mistakes. Check anything important.
- Sprout Pals is for practice. It isn't a teacher, doesn't replace school or professional tutoring, and doesn't assess or diagnose learning difficulties. The grade Sprout Pals teaches at is a starting point for practice, not a test result.
Plans, trial and billing
The free plan covers 1 child, with 3 lessons and 2 games a day and one step-by-step explanation a day. Sprout Pals Family makes lessons, games and step-by-step help unlimited, adds today's plan with review rounds, the full parent report card and higher-grade challenges, covers up to 4 children, and adds the buddy's natural voice for teens (13-17), with a monthly allowance shared by the family; extra children can be added for a monthly fee, up to 8. Current prices are shown in the app before you buy. A new family can try Family free for 7 days.
- Free trial: one 7-day trial per family. Before it starts we show the price and the date you'll first be charged. Cancel before then and you won't be charged. During the trial, as on the free plan, your children's progress stays on your device. On Family you can turn on cloud sync, which starts after your first payment by card on our website (see the children's privacy notice).
- Renewal: subscriptions renew automatically each month or year until cancelled. Cancel in your App Store or Google Play subscription settings, or in the parent area for web purchases. You keep Family until the end of the period you paid for.
- Refunds: purchases made in the App Store or Google Play are refunded by them, under their policies. For web purchases, contact us. We'll always honour refund rights your local law gives you.
- The monthly natural-voice allowance keeps the price low. When it's used up, the buddy uses its built-in voice, and lessons and games still work.
Seeds, the shop and rewards
Children earn seeds by learning and spend them on garden decorations and buddy treats. Seeds can't be bought, sold, exchanged or transferred, and have no money value. Rewards you promise in "reward goals" are between you and your child; we just track the seeds.
Using it fairly
Don't try to break, overload or get unauthorised access to the app or its servers, or use someone else's account. We may close an account that does.
Changes, availability and ending
We may update lessons, buddies and features, and we may stop offering the app; if we do, we'll give notice in the app where we reasonably can and won't charge for time you can't use. We don't promise the app will always be available or free of faults. It is provided as it is, without warranties beyond those the law requires and doesn't allow us to exclude.
You may stop using the app at any time. We may end your licence if you break these terms.
Our responsibility
Nothing here limits liability that can't be limited by law. Otherwise, and as far as the law allows, our total liability relating to the app is limited to what you paid us in the twelve months before the claim, and we aren't liable for indirect or consequential loss. Some places don't allow these limits; where that's so, they don't apply to you.
Law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction. If you live elsewhere, you keep the consumer rights your own country gives you.
Changes to these terms
We may update these terms. The date at the top says when they last changed. If a change matters, we'll tell you in the parent area rather than only here.
Contact
Operator: Charles Chang, operating as Bao Bao Gaming Studios
6-2160 Highway 7, Suite 818, Vaughan, Ontario L4K 1W6, Canada
Telephone: (647) 366-8241
Questions: support@baobaogaming.com