🌱 Sprout Pals
Children's Privacy Notice for parents
Last updated: November 14, 2026
Open beta. Sprout Pals is in open beta for families in the United States and Canada (except Quebec): a parent joins by leaving their email on our homepage and is admitted automatically. This notice describes how Sprout Pals handles children's information.
This notice is for parents and guardians. It explains, in one place, what Sprout Pals collects about your child, how you give consent, and how you can see or delete it. Our full privacy policy has more detail, and the terms of service apply too. Sprout Pals is published by Charles Chang, operating as Bao Bao Gaming Studios, 6-2160 Highway 7, Suite 818, Vaughan, Ontario L4K 1W6, Canada; telephone (647) 366-8241; email support@baobaogaming.com.
1. How a child profile is made, and how you consent
- Only a parent or guardian sets up Sprout Pals. Children never create an account, sign in, give an email or set a password. You add each child as a profile: a nickname, an age in years and a buddy.
- Before cloud sync is turned on, your child's profile and learning progress aren't uploaded to Sprout Pals. They're kept on the phone, tablet or computer you're using. This is how the free plan and the free trial work, even if you sign in.
- Cloud sync (Family plan): you turn it on. To save your children's profiles and progress to your account, so they're safe if a device is lost and work on every device you sign in on, you agree to cloud sync on a separate screen that says what's saved, where and how to stop. You can agree at checkout or later. You can turn it off at any time.
- How we check it's a parent: cloud sync starts only after your first payment for Family by card on our website, which notifies you, the account holder, of each charge. The free trial ($0) doesn't count. For now, purchases through the App Store or Google Play don't start cloud sync.
- We record when you agreed, which version of this notice you saw, which children it covered (by an internal id, not their names) and when the payment was confirmed, and keep that record for 3 years.
2. What we collect about your child, and why
| Information | Where it's kept | Why |
|---|---|---|
| Nickname (doesn't have to be a real name), age in years, chosen buddy | Your device; your account if cloud sync is on | To show the right lessons and buddy lines for the child's age |
| Learning progress: levels, answers right and wrong, questions seen, seeds and garden items, streaks, daily minutes, lesson videos watched, reward goals you set | Your device; your account if cloud sync is on | To teach at the right level, avoid repeats and show you a progress report |
| Speech, if your child uses the talk button | Never stored: turned into text on the device, then thrown away | So children can answer out loud instead of typing |
We don't ask for or collect a child's full name, birthday, photo, school, location, contacts or anything they write freely. There's no chat: the buddy says lines written in advance, and children answer by tapping or typing set answers that are checked on the device.
3. Who we share it with
Children's information goes only to the companies that run Sprout Pals for us, under contracts that limit them to that job:
- Supabase (our database and sign-in) and Vercel (our hosting), when cloud sync is on.
- Inworld (natural voice), for teens aged 13 to 17 on the Family plan with cloud sync on. It receives the buddy's line to speak, which may include the teen's nickname. Children under 13 hear a voice made on their own device, so nothing about them goes to Inworld.
We don't sell, rent or trade children's information, and we don't use it to train AI. We may disclose information if the law requires it or to protect a child's safety.
4. No advertising and no tracking
Sprout Pals shows no ads, contains no advertising or analytics tools, and doesn't track children across other apps or websites. Lesson videos play in our own player from our own storage, never through YouTube or another video service.
5. Seeing, changing and deleting your child's information
- See it: open Parents (behind your parent PIN) for each child's progress report.
- Delete it: delete a child's profile, or the whole family, in Parents. It's removed from the device and from your account straight away. You can also email us; we'll finish within 30 days.
- Stop collection: turn off cloud sync in Parents → Family account; the copy in your account is deleted straight away and the device keeps its own. Or delete the profile. Without cloud sync, uninstalling the app or clearing the browser's data removes everything.
- Download it: Parents can save everything in your account as a file.
6. Teens (13 to 17)
A parent still sets up the profile; teens don't get their own account. Teens get lessons suited to their age and, on Family, the natural voice described above. Profiles are for ages 7 to 17; when a child turns 18, you can download or delete their profile in Parents.
7. Where it's stored, and how long
- Location: with cloud sync on, your children's information is stored and processed in the United States by the providers above. While there, the information may be accessible to United States courts, law enforcement and national security authorities.
- How long: in your account, until you turn off cloud sync or delete it, or at most until 12 months after your Family plan ends or 24 months after your family last used Sprout Pals, whichever comes first. We email you 60 and 30 days before deleting it. Deleted data leaves our database provider's backups within 7 days. Server logs (IP address, device and app version, nothing about your child's progress) are kept for about a week.
- Where Sprout Pals is offered: Canada (except Quebec, for now) and the United States. We ask where you live before setup and don't set up families in Quebec or elsewhere.
8. Contact
Operator: Charles Chang, operating as Bao Bao Gaming Studios
6-2160 Highway 7, Suite 818, Vaughan, Ontario L4K 1W6, Canada
Telephone: (647) 366-8241
Questions, or a request to see or delete your child's information: support@baobaogaming.com
Person responsible for privacy (privacy officer): Charles Chang
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